Billing

If you receive an email from support@pipeten.co.uk or .com with the title “Warning (Approaching resource limit)” it means that you are approaching or exceeding some of the inclusive resources on your hosting package. Explanations of what these resources are and … Continue reading →

When you reach 90% of your hosting packages designated traffic quota (also known as data transfer or bandwidth) you will receive an email to the primary account contact with the subject “Warning (Approaching resource limit)”.

When you reach approach or exceed the default size of your hosting packages inclusive database quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides … Continue reading →

When you exceed 95% of your hosting packages inclusive web quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides further information on what can … Continue reading →

Pipe Ten have relocated their main Sheffield office to The Cube after six years of being based in The Workstation. “The new office facilities will give us great scope for growth as we expand as a business and develop new … Continue reading →

It is imperative that you keep your contact details updated as Pipe Ten will use this information to contact you about your account account as required, especially that there is a valid email address listed on the account as this … Continue reading →

Click on the “forgot your password” link, usually located below the login box and follow the instructions. Contact our support team if you require any further assistance.

You can print a VAT invoice out from within your control panel for your records. 1. Log into your control panel and click on ‘Billing’ > ‘Billing Statements’: 2. Then select your latest statement: 3. Click the printer icon on … Continue reading →

All customers, irrespective of their country must pay VAT at 17.5% as the services are sold from within the UK.

Log into your control panel Click ‘Billing’ then ‘Billing Statements’ It will state at the top of the page when your current billing period started and ends.

Most additional services can be purchased and added on by the customer through the online control panel and will be charged pro-rated for the remaing time on your billing period. The charge will be calculated based on the date when … Continue reading →

We accept payment via all major credit cards including MasterCard, Visa, Delta, Visa Electron, Switch/Maestro, Solo and JCB.

All our prices are quoted in UK Pounds.

You can upgrade and downgrade between most Pipe Ten hosting accounts with just a few clicks. The differences between the old account and new are always calculated pro-rata so you don’t lose out financially. To upgrade or downgrade your hosting … Continue reading →

When you sign up with us, you will be asked to choose a plan and billing cycle. Your credit card will be charged and your account will be automatically renewed unless we receive notice from you in writing that you … Continue reading →

Click here to access the hosting cancellation form. We will cancel the account on the morning of the date requested.

Just ensure we have the credit card details entered in your billing profile are up to date and you will just be charged automatically on the date your renewal is due. If you are on a yearly contract you will … Continue reading →

It depends on your billing cycle. If you are on monthly billing period then your contract length is just month to month. If you are on a yearly billing period then your minimum contract length is a year.

We have recently changed our online payment system to make paying for your hosting account even easier and faster. This short guide will help prevent any loss of service due to the non payments of fees.