Customer Support

A quick guide about google malware warnings, why it can occur and what you can do to resolve it.

We have had several requests recently of transferring domains internally within the Pipe Ten domains control panel between users. So we thought we would write a quick guide on how to do so.

When it comes to what’s going on with your hosting service the first place to check for any problems is this site http://www.pipeten.info/ and in particular the Service Notices section. The Service Notices section contains only information which could impact … Continue reading →

Continuing our introductions to the main Pipe Ten staff members that look after you and your web services with a brief profile. Up this month is Gavin Kimpton, Managing Director and co-founder of the Pipe Ten family.

Continuing our introductions to the main Pipe Ten staff members that look after you and your web services with a brief profile. Up this month is Carl Heaton, Technical Director and co-founder of the Pipe Ten family. Name Carl Heaton … Continue reading →

Recently we have been introducing you to the main Pipe Ten staff members that look after you and your web services with a brief profile. Up this month is our newest member of staff Jamie Moynahan. Name Jamie Moynahan Job … Continue reading →

Over the next few months we’ll be introducing you to the main Pipe Ten staff members that look after you and your web services with a brief profile. Up this month is David Hooper, Operations Director and key member of … Continue reading →

Over the next few weeks we’ll be introducing you to the main Pipe Ten staff members that look after you and your web services with a brief profile. First up is our newest team member Grenville Glossop who has joined … Continue reading →

When contacting support we may on occasion ask you to provide the ‘full steps to replicate the problem or error’ and this blog post is intended to explain what we mean and why it is needed. We may also phrase … Continue reading →

Don’t call us, we’ll call you! Passionate & proactive sales support from Pipe Ten. The Pipe Ten callback system is intended to provide non-urgent telephone support assistance for existing shared, reseller, dedicated, enterprise customers and scheduled callbacks for sales enquiries … Continue reading →

At Pipe Ten we have been providing instant online browser based live chat to customers since 2004. After reviewing the feedback in our last customer survey and the transcripts of the last 5 years it was clear that although an … Continue reading →

There are a number of reasons you might want to switch hosting platforms/operating systems, sometimes you want to utilise the more advanced features and modules of PHP that are not available on Window and so need to switch to Linux … Continue reading →

This tutorial will allow you to setup your Pipe Ten mailbox with MS Outlook 2007, although the instructions are similar to older versions of MS Outlook so can be used as a guide line.

The best way to submit a support ticket to our support team is via the support section of your Pipe Ten control panel as this helps us verify you against your account and will speed up the processing your request. … Continue reading →

You should always provide your domain name, login information and description of the problem. If you received any error messages, or results, please have it ready or include it in your request.

Yes, email support is available 24/7 on support@pipeten.com and support@pipeten.co.uk.

Yes, you can chat direct with members of our technical support team through the ‘Live Chat’ facility on the support section of our website during office hours.

Account Type: Shared Resellers Domains SSL Servers Enterprise Support Ticket 24/7 24/7 24/7 24/7 24/7 24/7 Office Telephone Sales Only 9am – 6pm Sales Only 9am – 6pm Sales Only 9am – 6pm 9am – 6pm and beyond 9am – … Continue reading →