AOL and the SPAM button
Let’s say you were sending an email to an AOL user from our cluster, and the AOL user clicked the spam button… Well, we’ll know about it because AOL flags and informs every host/individual responsible for a block of IP … Continue reading
How do I add custom MX records to my domain?
You can add custom DNS and MX records to your domain easily through our control panel system. Please contact support for further details.
How do I fix the webmail error ‘Your Internet Address has changed since the beginning of your Mail session. To protect your security, you must login again.’?
This error will most commonly occur when using AOL or MSN which use proxy servers to filter your browsers content. The proxy server may randomly change its IP address and cause you to fail the web mail security measures. Unfortunately … Continue reading
Where can I find the internet headers?
In MS Outlook 2003 you can find the emails headers by: Open to full size the email from which you want to get the headers (double click it). Select ‘View’ and then ‘Options’ from the top menu. You should then … Continue reading
Can I access my e-mail with a web browser?
Yes, you can access your email through your web browser using the webmail facility. Links to this are available via http://mail.yourdomain.com or through the ‘Mail Manager’ section of the control panel. Your webmail username is your full email address.
What is a ‘Catch all’ e-mail account?
A catch all e-mail account will collect email for any address that you have not specifically setup a mail box or alias for on your domain. You will get all email to your domain name and your customers will not … Continue reading
What is your spam and bulk email policy?
We do allow emails to be sent to an ‘opt in’ email list however we have strict policies against spamming and bulk e-mail. Users who spam via e-mail, newsgroups, etc. are not allowed access to our servers. If we receive … Continue reading
Do you support IMAP Email?
All of the accounts you set up in the control panel can be used interchangeably with pop3 and IMAP. Simply connect to the server with an IMAP client.
I can’t send mail with Outlook Express. I get a rcpthosts error. What’s wrong?
You need to check your pop3 box before sending mail trough the server. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
Can I have all my e-mail forward to a separate e-mail address?
Yes. Through the online control panel you are free to set email forwarders for your e-mail accounts as you see fit.
What is the maximum size for an e-mail attachment?
The largest attachment size our servers allow is 15 MB. Larger files should be sent via FTP.
What is my POP/SMTP server address?
Dublin, IE – mail.pipeten.com for POP/IMAP and SMTP. All, UK – mail.pipeten.co.uk for POP/IMAP and SMTP.