General Questions

Each month we feature an interesting customer’s website hosted with Pipe Ten. Website of the month for January is Highfield Ltd, The UK’s leading supplier of compliance training materials. Featuring videos headers and an extensive online catalogue Highfield Ltd‘s website is … Continue reading →

Each month we feature an interesting customer’s website hosted with Pipe Ten. December’s website of the month is 3DS Buzz the biggest Nintendo 3DS website in the UK for everything you need to know about the latest Nintendo portable games console, … Continue reading →

Firefox has a wealth of add-ons to aid web design and development. We’ve picked out our top 15 to share with you! A little word about Firefox add-on security. Always check where your actually installing the add-ons from and where … Continue reading →

Every month we’ll be featuring an interesting customer, website or product hosted by Pipe Ten. Octobers Website of the month is The Sun Inn Gastro Pub & Bar, Basingstoke, Hampshire. A simple site that does it’s job very well, we … Continue reading →

Every month we’ll be featuring an interesting customer, website or product hosted by or working with Pipe Ten. First up is Sinclair Research Ltd and in particular their “timeless classics from the last 50 years slideshow” featuring industrial design from … Continue reading →

Aside from having a secure initial installation with robust passwords, correct file permissions and running under FastCGI the single best method for ensuring long term security of your site, whatever the software, would be keeping up to date with the … Continue reading →

To create a secure password that is easy for you to remember try to follow these simple steps: Do not use personal information. Anything that is guessable such as pets name, your last name, date of birth, address should be … Continue reading →

On some occasions it may be easier to screenshot / screengrab an error message or an applications settings to provide an image to support rather than typing/explaining it out. To make it easier for you to create screenshots, we have … Continue reading →

When contacting support we may on occasion ask you to provide the ‘full steps to replicate the problem or error’ and this blog post is intended to explain what we mean and why it is needed. We may also phrase … Continue reading →

Choose the button that best fits your site from the selection below. Copy the code and add it to your website.

At Pipe Ten we have been providing instant online browser based live chat to customers since 2004. After reviewing the feedback in our last customer survey and the transcripts of the last 5 years it was clear that although an … Continue reading →

Pipe Ten have partnered with Affiliate Future to launch its new affiliate scheme. Affiliates of Pipe Ten can earn up to 50% commission on all hosting and server sales and 20% commission on all new domain name registrations. The programme … Continue reading →

Customers that are hosted on our Irish servers based in Dublin that would like to move over to our UK based servers can now do so with relative ease. Customers hosted in the UK can benefit from more advanced features … Continue reading →

There is currently no automatic way of migrating between platforms (Windows to Linux or Linux to Windows).  If you do need to switch you’ll need to purchase the opposing account, add the domains and manually migrate all your data across.  … Continue reading →

We’d love to hear what you think about this blog, is there anything missing you’d like to see? Also if you’ve got any problems with your account, have ideas about things you’d like see included in any of our services … Continue reading →

The name servers you should change your domain to depend on the Pipe Ten data centre you are using. If you do not know which data centre you are using it can be found by logging into your control panel … Continue reading →

Usually this is due to directory indexes needing to be defined in the control panel. Please see this manual page about directory indexes.

Yes, you will be able to access your domain name with or without the ‘www.’ This means that you can access your domain name by going to “www.yourdomain.com” and “yourdomain.com”.

Click on the “forgot your password” link, usually located below the login box and follow the instructions. Contact our support team if you require any further assistance.

WebShell and Protect manuals are available from the WebShell file manager interface, just click the ‘Help’ button.