General Questions

What if my hosting requirements are more than your standard packages?

No problem. The real beauty about Pipe Ten’s packages are that you can increase your quotas of disk space, traffic transfer, databases etc directly in real time yourself all through the online H-Sphere control panel system. We have designed our … Continue reading

Do you allow shell access?

Shell access is only permitted on integrated or unmanaged solutions with switch port transfer billing. Unfortunately due to resource abuse we are unable to offer SSH access to customers on shared hosting packages. Edited:  January 16, 2009

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Can I have different FTP accounts for subdirectories within my site?

Yes, this is available on all of our Linux packages and will soon be available on our Windows packages.

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Do my FTP and e-mail activity count towards my total bandwidth?

Yes.

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What happens if I exceed my allotted amount of bandwidth per month?

If your site exceeds its allotted amount of bandwidth per month you will just be charged for the extra bandwidth you use. But don’t worry: our system will e-mail you when you reach 90% of your transfer limit, so you … Continue reading

Do I get web site statistics that I can use to analyse my web traffic?

Yes. We have both Webalizer and AWStats which can be enabled in your control panel, checking and analysing your site traffic is easy with both of these. Raw log files are also available for you to download via FTP. In … Continue reading

Do I have to use FTP to upload my site?

No, you can also use the file manager found in your web-based control panel. It allows you to upload files, edit them, and much more.

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Do you use a firewall on your servers?

We operate both inbound and outbound firewalls across all of our shared hosting offerings. We also have IDS (intrusion detection systems) on both the servers and routers to capture/track/prevent malicious requests where possible. This is all coupled with high frequency … Continue reading

Do you allow pornography or adult content on your servers?

Adult content is permitted if it is limited to the context of glamour photography or adult toys, such as the images on an adult toys online shop. If the content falls under the category of pornography or explicit material then … Continue reading