Network & DNS
Filezilla – Active and Passive settings
To change between active and passive modes within our recommended FTP package FileZilla, we’ve put together the short guide below.
REMINDER: Use all nameservers
This is just a quick reminder that all customers using UK hosting services should use ALL of the following nameservers: ns0.pipeten.co.uk ns1.pipeten.co.uk ns2.pipeten.co.uk If your domain registrar only allows you to choose two nameservers, then use: ns0.pipeten.co.uk ns2.pipeten.co.uk In Q1 … Continue reading
Explained: Warning (Approaching resource limit) – Traffic Quota
When you reach 90% of your hosting packages designated traffic quota (also known as data transfer or bandwidth) you will receive an email to the primary account contact with the subject “Warning (Approaching resource limit)”.
Sheffield – Introducing ns0.pipeten.co.uk
As part of the ongoing programme to improve our service we have implemented a new nameserver into our hosting cluster called ns0.pipeten.co.uk and located in our Derby point of presence. In order to take advantage of the new nameserver, domain … Continue reading
The importance of using hostnames
It’s important that all customers accessing database or other shared services use the hostname for the service they are connecting to and not a local hostname or IP address.
Using a remote email server for your Pipe Ten hosted domains
First turn off the mail service for your domain. Find the domain in question via ‘Domain Settings’ -> ‘Domain Info’ in your hosting control panel. Click the ‘Edit’ icon next to the domain you wish to use a remote mail … Continue reading
Using Pipe Ten for your E-Mail (MX Records)
If you’d like to take advantage of our email services without moving your website then it couldn’t be simpler. Just follow our quick guide below.
What is your network connectivity?
Click here to view details of Pipe Ten’s data centre’s connectivity.
What is the specification of your shared web servers?
Click here to view details of Pipe Ten’s current server specifications.
Do you do any server or performance monitoring?
Yes, we do. We know within seconds if a service or server is having trouble. We have software monitoring the performance and availability of all our web servers 24 hours per day.
Where can I monitor the status of your servers?
Click here to view Pipe Ten’s server status monitor.
What name servers should I use on my domain name?
The name servers you should change your domain to depend on the Pipe Ten data centre you are using. If you do not know which data centre you are using it can be found by logging into your control panel … Continue reading
How do I add custom MX records to my domain?
You can add custom DNS and MX records to your domain easily through our control panel system. Please contact support for further details.
What does the Dedicated IP address in your packages mean?
Most websites on the internet are hosted on shared IP addresses which means that one IP address holds multiple domain names and depending on the domain entered in a users browser the server points it at the right bit of … Continue reading
Do you allow shell access?
Shell access is only permitted on integrated or unmanaged solutions with switch port transfer billing. Unfortunately due to resource abuse we are unable to offer SSH access to customers on shared hosting packages. Edited: January 16, 2009
How do I debug my DNS/network issues?
Try these methods to debug any network or DNS issues you have.
Can I add custom A NAME and C NAME records to my domain name?
You can add custom DNS and MX records to your domain easily through our online H-Sphere control panel system.
How do I change my name servers?
If your domain name is registered through Pipe Ten’s domain registration system you first need to log into your account at domains.pipeten.com. Click to view your domain names, then click the “M” icon next to the domain you would like … Continue reading