FAQs

On some occasions it may be easier to screenshot / screengrab an error message or an applications settings to provide an image to support rather than typing/explaining it out. To make it easier for you to create screenshots, we have … Continue reading →

When contacting support we may on occasion ask you to provide the ‘full steps to replicate the problem or error’ and this blog post is intended to explain what we mean and why it is needed. We may also phrase … Continue reading →

In order to keep you better informed about upcoming maintenance Pipe Ten will now be emailing all customers directly in advance of scheduled maintenance. The emails will be sent 24 hours prior to any work commencing to the primary email … Continue reading →

PHP is supported on all Linux and Windows hosting accounts however PHP support on Windows is feature limited. Linux is recommended for all serious PHP development. Linux Shared Servers dweb30.pipeten.co.uk (CentOS, Derby) PHP 4.4.9 PHP 5.2.17 dweb16.pipeten.co.uk (CentOS, Derby) PHP … Continue reading →

The process of switching web hosting providers can be accomplished with minimal hassle and downtime provided certain steps are followed in order. Whilst this is not a complete or detailed guide we hope it is useful conceptually, if you have … Continue reading →

1) Create a .htaccess file. 2) Stop PHP errors from displaying on your website by adding the following lines to your .htaccess file. # Do not display PHP error messages php_flag display_startup_errors off php_flag display_errors off php_flag html_errors off 3) … Continue reading →

Further to EU ePrivacy directives and ICO guidelines please find the Pipe Ten Global Cookie Policy. Pipe Ten is a registered Data Controller of Information Commissioners Office under registration Z1628316. This document may be revised as further ICO guidelines are … Continue reading →

Don’t call us, we’ll call you! Passionate & proactive sales support from Pipe Ten. The Pipe Ten callback system is intended to provide non-urgent telephone support assistance for existing shared, reseller, dedicated, enterprise customers and scheduled callbacks for sales enquiries … Continue reading →

For .uk domain names: So that transfers to complete successfully you MUST contact your current registrar and request them to change the IPS tag on the domain name to PIPETEN. All .UK domain transfers are performed free of charge. For … Continue reading →

Here at Pipe Ten we try and accommodate to the needs of all our customers. While some may want web hosting and domain names, others may only want domain name registration and management. This is why we have two separate … Continue reading →

Unlike domains registered through the Hosting Control Panels, domain names registered through the Pipe Ten Domain System can have their nameservers pointed to non-Pipe Ten nameservers. To change the nameservers on a domain within the Pipe Ten Domains System: Login … Continue reading →

Domain names purchased through any system cannot generally be cancelled. The equivelant to cancellation is to let the domain name expire. To let a domain name expire you should disable auto-renew for the domain name and wait until the expiry … Continue reading →

To renew a domain managed with the Pipe Ten Domains System please see the following instructions: Login to your Domains account. Click MY ACCOUNT in the top navigation. Click Domains in the left navigation to expand the Domains options. Click … Continue reading →

The Pipe Ten Domain Name System ( http://domain.pipeten.com/ ) is entirely separate to all other Pipe Ten hosting and control panel systems. The Domains System offers benefits if you want to: Manage domain names using external name servers. Manage domain … Continue reading →

To register domain names within the Pipe Ten Domains System: Search for a domain name that is available for registration. Add the available domains to your shopping cart and checkout. When registering your domain the you may be prompted for … Continue reading →

We’re pleased to announce that customers taking new Cloud or Physical Linux managed servers from Pipe Ten can now benefit from improved customer experience through the use of Googles mod_pagespeed Apache module.

This is a quick tutorial to help with setting up your Pipe Ten mailbox when using Mozilla Thunderbird 3.x.  The instructions for different versions of Mozilla Thunderbird may vary slightly.

This tutorial will help you set up your Pipe Ten mailbox within Mail on a Mac.  The instructions should be the same or similar in all versions of Mac Mail.

Pipe Ten is proud to announce the immediate availability of SSL protected email services. This is especially useful for customers travelling abroad or using insecure/public wireless internet access.

We’re pleased to announce that after our recent mail infrastructure upgrades we now offer new and current customers five times the mail storage that was provided previously at no additional cost. Unlike low quality shared hosting providers, Pipe Ten operates … Continue reading →