Web Hosting Resource

If you have a domain with it’s name servers pointed to ns1, ns2 or ns3.pipeten.co.uk (or .com) and want to use a third party for your mail you’ll need to do the following:

1. First turn off the mail service for your domain.
   1. Find the domain in question via ‘Domain Settings’ -> ‘Domain Info’ in your hosting control panel.
   2. Click the ‘Edit’ icon next to the domain you wish to use a remote mail server for.
   3. Click the ‘On’ icon next to the text ‘Mail Service’, this will turn the mail service off for the domain.
2. Then add the MX records for your remote email host.
   1. Find the domain in question via ‘Domain Settings’ -> ‘Domain Info’ in your hosting control panel.
   2. Click the ‘Edit’ icon next to the text ‘DNS Configuration’.
   3. Ensure that all ‘Built in MX records’ have been removed by using the ‘Trash’ icon next any that remain.
   4. Add a new MX record by clicking the link ‘Add DNS MX Record’.
   5. You should then:
      1. Leave the ‘Name’ blank in most cases.
      2. Leave the ‘TTL’ as 86400 in most cases.
      3. Enter the ‘Priority’ of 10 in most cases.
      4. Enter the providers hostname for ‘Data’. In most cases this will be like ‘mail.gmail.com’ and should never be an IP address.

If you’d like to take advantage of our email services without moving your website then it couldn’t be simpler. Just follow our quick guide below.

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Click here to view details of Pipe Ten’s data centre’s connectivity.

Click here to view details of Pipe Ten’s current server specifications.

Yes, we do. We know within seconds if a service or server is having trouble. We have software monitoring the performance and availability of all our web servers 24 hours per day.

Click here to view Pipe Ten’s server status monitor.

The name servers you should change your domain to depend on the Pipe Ten data centre you are using. If you do not know which data centre you are using it can be found
by logging into your control panel at the top of each page.

Below are each data centre’s corresponding name servers that you should use:

You can add custom DNS and MX records to your domain easily through our control panel system. Please contact support for further details.

Most websites on the internet are hosted on shared IP addresses which means that one IP address holds multiple domain names and depending on the domain entered in a users browser the server points it at the right bit of space on the system.

Usually dedicated IP addresses are used for specialist services such as secure ecommerce websites.

Shell access is allowed on request with valid reasoning although most operations ssh access is required for can be done through the online file manager.