Web Hosting Resource

Editing and Removing Knowledge Bases

You can edit existing knowledge bases, e.g: add and remove categories, edit and remove posted records, move records between categories. To edit a knowledge base, do the following:

1. In your Tech Support Admin account control panel, select KnowledgeBase Admin from the Support Center menu;
2. Click the Edit link next to the knowledge base. On the page that shows, you can:

   

   • Delete categories by clicking the Delete link next to it
   • Edit records by clicking Edit next to it, and, when done, clicking Submit Query.
   • Remove records by clicking Delete next to it
   • Switch records between categories:
     1. Click Edit against the necessary record;
     2. In the drop-down box, select the category;
     3. Click the Change button. The record moves to the selected category.

        Note: think twice before removing categories and records, they won't be restored.

Important: after you made significant changes in your knowledge base, like removing a number of records or adding a lot of new entries, the search system needs to be re-indexed and updated to a number of new keywords. To do it, click Fix against the modified knowledge base.

To remove an existing KnowledgeBase, simply click the Delete link next to it.