Customer Support

Ports Introduction

The Ports Introduction page will outline what ports do, the common ports that you may encounter, and the relevant areas in which they are applied.

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IP Address Introduction

This guide will outline what an IP address is, why they are used, and important differences between private and public IP.

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DNS Introduction

This guide will outline what DNS is used for, its structure over the internet, the different types of records, and their uses on a DNS server.

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Accessing the domain tester on my.pipe.co

In this article we will discuss how you can access the domain tester through my.pipe.co.

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How to identify large folders within your account

In this article I’m going to walk you through how you can utilise the File Manager within the control panel to identify large folders, which will help see which domains are taking up the most of your Disk Quota. You … Continue reading

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Softaculous Installation guide

In this article, I’m going to explain how you can make use of the powerful application installation software within your Linux hosting package, which is known as Softaculous.

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Linking accounts within my.pipe.co

In this tutorial we are going to explain how to link multiple web hosting and domain registration accounts together using our customer account management system at  my.pipe.co. my.pipe.co provides customers with a single entry point to access multiple Pipe Ten … Continue reading

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Making the most of social media – Part 2

If you’re like any web master of the 21st Century, you’ll want to seek out ways to increase the reach of your website and services. Utilising social media is one of the easier ways to do this. In this series … Continue reading

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Making the most of social media – Part 1

If you’re like any web master of the 21st Century, you’ll want to seek out ways to increase the reach of your website and services. Utilising social media is one of the easier ways to do this. In this series … Continue reading

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Ultimate Guide: Launching your own photo gallery

Like me, if you are a keen photographer you might want a place to show off your best photos and videos or just somewhere to store them for safe keeping. It’s important to keep a back up of all your … Continue reading

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Top Open Source Image Gallery Software

In this article, I will provide you with a list of open source image gallery software for you to use with your web hosting account. You can find the Linux based solutions within Softaculous.

Internet Explorer – Third party cookie workaround

If you’re experiencing problems with accessing the Hosting Control Panel within the /console/ system, you’ll need to follow the steps below for some Internet Explorer versions. The symptom you may be suffering is that when you go to Hosting -> … Continue reading

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Install: Owncloud

In this article I’m going to explain how you can install ownCloud within your Linux hosting or Store & Share accounts. First of all, if you have a Linux hosting account, remember that the storage space is more geared towards web … Continue reading

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ownCloud: How to use with your mobile device

In this article I will explain how you can unlock the power of ownCloud using your mobile device or tablet. ownCloud provides the ability to connect to your application via your mobile/tablet device running either Android or iOS – The … Continue reading

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ownCloud: General Admin Tasks

In this article I will explain how you can add/edit/delete users and groups within your Store & Share account.

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Checking your payment has been processed

We are often asked when payments are made to confirm that they have been processed. In this article I will explain how you can access the control panel to check that the payment has been applied to your account.

Creating an SRV Record to use with Lync

In this article I will explain how you can make use of SRV Records for SIP services associated with Lync from within your hosting account. With the introduction of SRV Records, you’re now able to create these for use with … Continue reading

Autodiscover and SRV Records for Office 365

In this article I’m going to go through the steps to create an SRV record for the use of Microsoft Exchange’s Autodiscover service. Since the recent introduction of SRV Records to our platform, it is now possible to create your … Continue reading

Now Available: DNS SRV Records

After the recent upgrades of our hosting platform, this has allowed us to implement the use of DNS Service (SRV) Records. This article will explain what they are and how you can add them to your domain within the control … Continue reading

Choosing Windows or Linux hosting

In this post we will help you identify whether you would benefit from Linux Hosting or Windows Hosting.

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