Mail Protection Guides

How to set up additional protection & filtering for your mailboxes.

White/Black Listing Email Addresses

  1. From your control panel, navigate to Mail Info > Mail Manager.
  2. From the dropdown menu select the domain that holds your mailbox.
  3. Select the Anti-Spam icon for the mailbox you wish to alter the black/white list of.
  4. Within the White list and Black list enter the relevant emails you wish to approve/block and click Submit.
  5. Multiple addresses can be seperated by using “,” or “;” or “ENTER” or “TAB” or “SPACE“.

    You can also use masks ‘*’ or ‘?’ to block an entire domain if you wished, for example if I decided I no longer wanted emails from hotmail I could add a blacklist for *@hotmail.* this would block any of the following emails:

Adding an SPF Record

SPF (Sender Policy Framework) is used to define which mail servers/services are allowed to send emails on behalf of a domain. This allows destination mail servers which support SPF to better understand if your email is spam or not. Correctly configured SPF records can help aid delivery/acceptance of send emails by remote email servers, or reduce the impact of your domain name being spoofed to send spam.

  1. Navigate to Domain Settings > Domain Info.
  2. Select the domain you wish to add an SPF record to

  3. Select the Edit icon in the DNS Configuration section.
  4. Select the Add DNS TXT Record within the Custom TXT records section.
  5. Add the following line to the Data section and click Submit.
  6. v=spf1 mx ~all

Please note that as this is a DNS change, it can take up to 24 hours for the changes to fully propagate across other DNS servers.

SPF Breakdown

Your SPF record should cover the services which you expect to be sending email on behalf of @yourdomain.ext , these may be Pipe Ten email services or could be external to Pipe Ten, we only cover the Pipe Ten services below.

Each SPF record starts with “v=spf1” (the version of SPF we are using) and ends with “~all” (to instruct the receiving mail server to softfail if unmatched).

Shared Mail Service

These cover all emails sent via using POP or IMAP (email clients):



Web Relay Services

This covers all emails sent via scripts from your website, or using the Pipe Ten webmail services, the hostname can differ depending on where your server is located or you may use both:

Mass Mailing Service

This covers all emails sent via the add-on Pipe Ten mass mailing service:

Full SPF Record

Combined all together this creates the SPF record:

v=spf1 mx ip4: ~all

We’ve also put together an alternate simplified version:

v=spf1 mx ~all

Mail Domain Keys

  1. From your control panel navigate to Mail Info > Mail Manager.
  2. From the drop down menu select the domain that you wish to apply Mail Domain Keys to.
  3. Select the Enable icon from the Mail Domain Keys Manager section.
  4. Select the new settings you wish to use, and click Submit.