Mailbox Guides


How to create, edit, and remove mailboxes for any of your domains.
Mailboxes are used to send and receive e-mails via client based mail software and can store mail on the hosting mail server.
Webmaster and postmaster mailboxes are obligatory created on each mail domain.


Creating Mailboxes

  1. Navigate to Mail Info > Mail Manager.
  2. Select the domain you wish to create a mailbox for.
  3. From the E-mail Setup Functions press the New E-mail button.
  4. Set the following options:
    • Email Address: This should be the prefix of the email you wish to use, e.g. newuser
    • Tick the AntiSpam & AntiVirus boxes.
    • Tick the MAILBOX box.
    • Password: Enter the password you wish to use for your new mailbox here.
    • Comment: Enter a description here to identify the mailbox
    • Discard All Incoming Mail: If you don’t need ALL your incoming mail, you can configure your mailbox to discard all incoming mail. In this case senders won’t receive ‘undelivered mail’ notifications.
    • Alias by: use this option for mass creation of mail aliases. Enter alias names (without the @ part) separated by ‘,’ or ‘;’ or ‘SPACE’.

  5. Click the Submit button found at the bottom of the page and agree with any charges if they occur.

Removing Mailboxes

To remove a mailbox with preserving other services running on this e-mail address:

  1. Navigate to Mail Info > Mail Manager.
  2. Click the Mailbox icon next to the email you wish to remove.
  3. Uncheck the MAILBOX box and click the Submit button found at the bottom of the page.

Note: The postmaster mailbox cannot be deleted.

To remove a mailbox with other mail services running on this e-mail address:

  1. Navigate to Mail Info > Mail Manager.
  2. Click the Delete icon to the right of the E-mail you wish to delete.

Mailbox Storage Quota

Mailbox quota defines how many megabytes of mail you can store in your mailbox. You can’t store more than allowed by the mailbox quota. It’s not included into the site disk space quota. If your hosting plan allows, you can increase the initial free mailbox quota.
To increase mailbox quota:

  1. Navigate to Mail Info > Mail Manager.
  2. Select the domain you wish to increase a mailbox quota for.
  3. Select the MB link for the mailbox you wish to increase.
  4. Enter the new size for your mailbox and click the Submit button.

From this moment on, you will be charged for the difference between this new amount and the free amount your hosting plan grants. This charge will be added to the recurrent fee at the beginning of each billing period.
Note: You cannot change quota for the postmaster mailbox.


Mailbox Webmail

Signing into a Mailbox

You can sign into your mailbox by visiting mail.pipeten.co.uk.

Alternatively you can use the following steps.

  1. Navigate to Mail Info > Mail Manager.
  2. Select the domain which contains the email you wish to log in to.
  3. Click on the Webmail Login icon.

  4. Webmaster & Postmaster

    Webmaster and postmaster are default inboxes created when enabling mail for a domain. The following options & characteristics are applied to them:

    • Forward is disabled by default
    • Option Discard all incoming mail is enabled by default
    • You can’t change quota for the postmaster mailbox
    • Postmaster mailbox can’t be deleted