SSL Guides


For further information on our entire range of SSL certificates or to place an order please visit our SSL order page.


Adding A Dedicated IP

In order to install a non Shared SSL, A dedicated IP must be placed on your domain.

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to add a dedicated IP to.

  3. Click the Edit icon in the Web Service field.
  4. Select the Change to Dedicated IP link.
  5. Agree to the fact you acknowledge it can take up to 24 hours to update the DNS.
  6. Agree to the charges.

Installing A Temporary SSL Certificate

Please Note: All Certificate Authorities require a CSR to generate a valid SSL certificate. The steps below will walk you through generating both a CSR and Private Key which you will need to keep a copy of.

The only difference between temporary and permanent SSL certificates is that temporary certificates are generated by your control panel, not trusted Certificate Authorities. Thus, when visitors enter your site, they will get the “unknown certification authority” warning window.

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to add a temporary SSL certificate to.
  3. Click the Edit icon in the Web Service field.
  4. You need to ensure that you have a Dedicated IP on the domain. Information on doing this can be found here.
  5. Click on Generate Self Signed SSL Certificate.
  6. Input the correct information to the SSL Certificate Signing Resuest Parameters. As this section auto-fills, don’t make changes to the data if you are not sure about the purpose of these changes.
  7. A Certificate Signing Request, Private Key, and SSL Certificate will be generated. Create a copy of each and save them to a safe area on your computer.
    • SSL Certificate Signing request includes the details that you submitted on the previous step. Use this request if you want to get a permanent SSL certificate from a trusted Certificate Authority, such as Comodo, Thawte or VeriSign.
    • SSL Server Private Key is the secret key to decrypt messages from your visitors. It must be stored in a secure place where it is inaccessible to others. Don’t lose this key, you will need it if you get a permanent certificate.
    • Temporary SSL Certificate validates your identity and confirms the public key to assure the visitors that they are communicating with your server, not any other party.


    Click Submit.


Install An Existing SSL Certificate

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to Add an existing SSL certificate for.
  3. Click the Edit icon in the Web Service field.
  4. Click the Import SSL Certificate link.
  5. Paste in the Private Key and SSL Certificate and click Submit.

Installing A Shared SSL

A Shared SSL can be used on all Third Level Domains.

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to add a Shared SSL certificate for.
  3. Click the Edit icon in the Web Service field.
  4. Click the Enable icon in the Shared SSL Support.

Editing An Existing SSL Certificate

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to edit SSL certificate for.
  3. Click the Edit icon in the Web Service field.
  4. Click the Edit Icon in the SSL Support field.
  5. Various input fields will be displayed.
    • Install Certificate based on previously generated Certificate request: An SSL certificate can be placed here that has been generated from the CSR acquired during the Install Temporary SSL steps.
    • Install completely new Certificate key and file pair: Alongside it’s use for installing a renewed SSL, a new SSL can be installed by inputting the Private Server Key and new SSL Certificate in the relevant boxes.
    • Certificate Chain File: Used to legitimise the SSL signing authority, the Chain File can be built and placed in this section.
    • Certificate Authority File: Similar to the Certificate Chain, a CA file can be placed in this section to legitimise your SSL to receiving parties.
    • Certificate Revocation File: In the case of the Private Server key being leaked, a Certificate Revocation List can be placed in this section to ensure any third parties are aware to be distrustful of the site.


    After pasting the relevant certificate click Upload/Install.


Disabling SSL Support

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to remove SSL support for.
  3. Click the Edit icon in the Web Service field.
  4. Within the SSL Support field, click the Disable SSL Support field.

Removing A dedicated IP

In order to install a non Shared SSL, A dedicated IP must be placed on your domain.

  1. Navigate to Domain Settings > Domain Info
  2. Select the domain you wish to remove a dedicated IP from.
  3. Click the Edit icon in the Web Service field.
  4. click the Change to Shared IP link.
  5. Agree to the fact you acknowledge it can take up to 24 hours to update the DNS.
  6. Accept any refunds for the deletion if applicable.

EV SGC SSL certificates

Quite a few customers have been asking what our EV SGC SSL certificates do, and why they are “so expensive”. Hopefully we’ll explain in relatively simple terms below why these certificates are worth every penny.

What does EV SGC mean?

EVExtended Validation

Unlike standard SSL certificates, an extended verification procedure takes place to ensure that EV certificates are only issued where (amongst other things), the telephone number and address of the business is publicly known, listed and verifiable. All EV capable signing authorities are legally and warranty bound to uphold this new SSL certificate standard.

SGCServer Gated Cryptography

SGC technology upgrades older browsers so they can connect at full 128 or 256-bit encryption levels, allowing improved customer trust and security over standard SSL certificates.

What are the benefits?

  1. Maximize your sales by gaining trust
    • Stringent verification processes ensures that your website is visually more secure and trusted over other shops with standard SSL certificates.
    • Customers are educated that a green address bar means a securely issued certificate and a serious business/website.

  2. Protect the widest customer base possible with the best security possible
    • Authority compatible with 99.9%* of all web browsers.
    • SGC technology makes older web browsers more secure.
    • *We’re not really sure what the 0.1% of non-compatible web browsers are, but we’ve never come across a single one.