Web Hosting Resource

If you receive an email from support@pipeten.co.uk or .com with the title “Warning (Approaching resource limit)” it means that you are approaching or exceeding some of the inclusive resources on your hosting package. Explanations of what these resources are and what each warning means can be found below:

1. Mailbox Disk Quota
2. Traffic Quota
3. Databases: MySQL Quota or MSSQL Quota
4. Linux Disk Quota or Windows Disk Quota or Reseller Disk Quota

If still in doubt, please don’t hesitate to contact support through the usual methods.

When you reach 90% of your hosting packages designated traffic quota (also known as data transfer or bandwidth) you will receive an email to the primary account contact with the subject “Warning (Approaching resource limit)”.

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When you reach approach or exceed the default size of your hosting packages inclusive database quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides further information on what can be done to remove ‘MySQL Quota’ or ‘MsSQL Quota’ warnings.

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When you exceed 95% of your hosting packages inclusive web quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides further information on what can be done to stop receiving “Linux Disk Quota”, “Windows Disk Quota” or “Reseller Disk Quota” warnings.

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Pipe Ten have relocated their main Sheffield office to The Cube after six years of being based in The Workstation.

“The new office facilities will give us great scope for growth as we expand as a business and develop new products. Our Sheffield based hosting infrastructure will remain in our data facility located within The Workstation so it’s important for us to stay within close proximity and The Cube is the ideal location with modern facilities and an excellent communication infrastructure.” said Gavin Kimpton, Director of Pipe Ten.

For any correspondance including payments that are sent via post please make sure you use the new address:
Pipe Ten, The Cube, 1 Brittain St, Sheffield, S1 4RJ.

It is imperative that you keep your contact details updated as Pipe Ten will use this information to contact you about your account account as required, especially that there is a valid email address listed on the account as this is the primary method of communication.

There are two contacts for every Pipe Ten hosting account and these can be updated as follows:

Contact Details
Login to your UK or Dublin hosting control panel and navigate to ‘Account’ > ‘Contact Info’ in the left hand menu.

Billing Details
Login to your UK or Dublin hosting control panel and navigate to ‘Billing’ > ‘Billing Profile’ in the left hand menu. Further information on updating your billing profile.

Click on the “forgot your password” link, usually located below the login box and follow the instructions. Contact our support team if you require any further assistance.

You can print a VAT invoice out from within your control panel. if you log into your control panel and click on ‘Billing’ > ‘Billing Statements’ and then select your latest statement, you will see a printer icon which allows you to print out your invoice which contains all VAT information to keep for your records.

All customers, irrespective of their country must pay VAT at 15% as the services are sold from within the UK.

1. Log into your control panel
2. Click ‘Billing’ then ‘Billing Statements’
3. It will state at the top of the page when your current billing period started and ends.