At Pipe Ten we have been providing instant online browser based live chat to customers since 2004.
After reviewing the feedback in our last customer survey and the transcripts of the last 5 years it was clear that although an exceptionally useful tool for asking quick questions and debugging complex problems, it lacked the security sufficient to provide the same level of service that can be achieved with support tickets. (more…)
There are a number of reasons you might want to switch hosting platforms/operating systems, sometimes you want to utilise the more advanced features and modules of PHP that are not available on Window and so need to switch to Linux or your new website is developed in .NET and thus you need a Windows package instead.
Their is no automated way to switch between platforms due to the underlying technologies, as such a new account is required in order to manually transfer your domains and data. To minimise any downtime during migration follow the steps below to test you site before making it live:
This tutorial will allow you to setup your Pipe Ten mailbox with MS Outlook 2007, although the instructions are similar to older versions of MS Outlook so can be used as a guide line. (more…)
The best way to submit a support ticket to our support team is via the support section of your Pipe Ten control panel as this helps us verify you against your account and will speed up the processing your request. If for some reason you cannot access your control panel you can email support@pipeten.co.uk 24 hours a day or use the online chat facility available on our website during office hours.
When raising a support ticket please try to include as much information as possible as this can also speed up the trouble shooting process. Depending on the enquiry, items to mention in your support ticket may include: the domain name involved, steps to replicate any issues you are experiencing, any error messages that may appear, screenshots if required, and anything else that you feel may aid us source the solution to your issue.
You should always provide your domain name, login information and description of the problem. If you received any error messages, or results, please have it ready or include it in your request.
Yes, email support is available 24/7 on support@pipeten.com and support@pipeten.co.uk.
Yes, you can chat direct with members of our technical support team through the ‘Live Chat’ facility on the support section of our website during office hours.
Telephone support is available for dedicated server customers.
Every shared hosting account gets a dedicated trouble ticket/email channel within their online control panel.
Live chat support is also available to all customers through the support section of the website during office hours.
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