Web Hosting Resource

In addition to the popular Horde/IMP webmail and low graphic SQwebmail options the all-singing, all-dancing graphical webmail client Roundcube is now available. (more…)

This tutorial will allow you to setup your Pipe Ten mailbox with MS Outlook 2007, although the instructions are similar to older versions of MS Outlook so can be used as a guide line. (more…)

dwebform.pipeten.co.uk is a dedicated email server for handling email generated by Pipe Tens web servers in Derby, UK.  If you are wishing to use a form or script on your website to send emails and are promted to specify a relay or smtp server then please use webform.pipeten.net.  Using mail.pipeten.ext or mail.youdomain.ext may return ‘relay denied’ or other errors for sending to non-local domains.

We keep individual POP/IMAP/SMTP mailboxes separate to the web server generated email as part of anti-spam/blacklisting prevention and monitoring measures.

For Sheffield please see UK – Sheffield – When and where to use webform.pipeten.co.uk

If you’re having problems with your email, please try some of these handy tips before contacting support.

Problems sending or receiving (POP or SMTP)

• If you are using mail.yourdomain.com in a third party mail client (Outlook, Entourage, MacMail, Thunderbird, etc.) for you incoming (POP3 or IMAP) and outgoing (STMP) mail servers try changing this to mail.pipeten.com (Ireland) or mail.pipeten.co.uk (UK). This will reduce the likelihood of any DNS resolution problems related to your domain name.
• Login to one of our webmail applications at http://mail.pipeten.com (Ireland) or http://mail.pipeten.co.uk (UK) using your email as the username and your mail box password as the password.

Problems sending only (SMTP)

• It could be your ISP blocking/firewalling the outbound SMTP port (port 25 TCP), so we also allow SMTP on an alternative port (port 587 TCP). You should change the port number for SMTP or Outbound Email Server to use port 587 in order to bypass.

Problems receiving only (POP and IMAP)

Is mail being delivered to you rejected as spam?  This can be caused by an attachment or embeded gif or logo.  Follow one of these steps to solve or reduce this mail being rejected:

• Reduce your max score level to 10 (relaxed), you will recieve more spam but less false possitives.
• Change the spam settings to “mark as spam” then add a rule in your mail client to move to a specific folder.
• Change the spam settings to “move” to another mailbox with spam scanning and check that on a regular basis.
• Reformat the sending email to try an lower its overall spam rating.
• Whitelist the sending email address or domain which will skip the spam scanning for emails originating from those addresses or domains.

Contacting support abou POPs, IMAPs and SSL related problems

• We do not yet fully support SSL email on any Pipe Ten mail service.
• POPs, IMAPs and SMTPs are currently available on our UK cluster on a TRIAL basis using an unsigned or wildcard SSL certificate.
• As the SSL email service is on trial it is not treated with the same priority as non-SSL POP, IMAP and SMTP services.

Contacting support about all other mail related problems

If you need to contact support about your mail related problems it is best to include as much information as possible.  Things to include are:

• Include the email address(es).
• The way you access your mail – Webmail, Outlook, Thunderbird, .Mail(mac), etc.
• Are there any error message when trying to receive/ send.
• If your mail is ‘bouncing back’, being returned or otherwise generating an email with an error message in it, please include the headers of the bounced email AND any emails attached to the bounced email.  For more information on the email headers please check here.

Brief: On Thursday November 5th we will be disabling catch-all email as an option for all new domains. This service modification is being made to address rising spam volume levels as outlined in the blog post Catch-All Email – Spam with a sprinkling of ham.

Expected Impact: Customers with catch-all email already enabled on a mailbox may continue to use the catch-all feature. New customers or customers without catch-all email already enabled will no longer be able to enable catch-all email.

What you need to do: No modifications are being made on active domains and as such no customer action is required. Customers seeking an alternate to catch-all should read Catch-All Email – Spam with a sprinkling of ham.

The IP address and URL of the Horde IMP Webmail service has been changed from http://213.143.3.7/horde/ to http://213.143.3.174/horde/

There usually four ways in which to access IMP Webmail:

• Visiting http://213.143.3.7/horde/ will now automatically redirect you to http://213.143.3.174/horde/ and as such is unaffected.
• Visiting http://mail.pipeten.co.uk/ has the correct links for SQWebmail and Horde IMP and as such is unaffected.
• Clicking LOGIN next to a mailbox within the hosting control panel will automatically log you into Horde IMP and is unaffected.

Only customers operating custom Webmail DNS, webmail framing or other custom method of linking to Webmail need update or change anything.

IMAP and POP services are entirely unaffected by this change.

Closed.

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What is catch-all and what was it good for?

Catch-all could also be called wild-card email, in that a catch-all mailbox allows for an email sent to any username under a domain to be delivered to a single mailbox without having to define a valid username. With us so far?

This is probably best shown by example:

Imagine we have the domain name ‘mycompany.com’ and mycompany has four employees Andrew, Bob, Carl and David with Andrew being the company owner leaving Bob, Carl and David as employees.

Andrew being the boss wants his employees to have their own mailboxes and creates a mailbox for bob@mycompany.com, carl@mycompany.com and david@mycompany.com in addition to his own andrew@mycompany.com.

Now Andrew also wants to give his customers some generic email addresses so that they can contact sales@, info@, support@ etc, without knowing the specific person responsible for each department and have those emails come through to andrew@ for redistribution/forwarding to his team.

Traditionally, Andrew would be entirely correct if he enabled a catch-all on the andrew@mycompany.com mailbox, meaning that if an email was sent to anything except bob@, carl@ david@ it would then go to andrew@.

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webform.pipeten.co.uk is a dedicated email server for handling email generated by Pipe Tens web servers in Sheffield, UK.  If you are wishing to use a form or script on your website to send emails and are prompted to specify a relay or smtp server then please use webform.pipeten.co.uk.  Using mail.pipeten.co.uk or mail.youdomain.ext may return ‘relay denied’ or other errors for sending to non-local domains.

We keep individual POP/IMAP/SMTP mailboxes separate to the web server generated email as part of anti-spam/blacklisting prevention and monitoring measures.

For Derby please see UK – Derby – When and where to use webform.pipeten.net

If you receive an email notification with the the subject ‘Warning (Approaching resource limit)’ it means that a resource in your hosting account has nearly reached its designated quota. This could be your web space, traffic, database or mailbox quota. Unlike the other three, the mail box quota cannot be overused and be charged additionally. It will stop receiving emails when you have reached the maximum limit and won’t start accepting new emails until there is space within the mail box again. There are a number of methods to prevent this from happening so you have a full functioning email address all the times. (more…)