Archive for the ‘General Questions’ Category

Get a Pipe Ten button for your website

Thursday, August 12th, 2010

Choose the button that best fits your site from the selection below. Copy the code and add it to your website. (more…)

New improved Live Chat

Friday, July 9th, 2010

At Pipe Ten we have been providing instant online browser based live chat to customers since 2004.

After reviewing the feedback in our last customer survey and the transcripts of the last 5 years it was clear that although an exceptionally useful tool for asking quick questions and debugging complex problems, it lacked the security sufficient to provide the same level of service that can be achieved with support tickets. (more…)

Pipe Ten launch generous affiliate scheme

Friday, February 26th, 2010

Pipe Ten have partnered with Affiliate Future to launch its new affiliate scheme.

Affiliates of Pipe Ten can earn up to 50% commission on all hosting and server sales and 20% commission on all new domain name registrations. The programme is not limited to customers of Pipe Ten, it is open for all website owners to enjoy and there are no limits on how much affiliates can earn each month and the commission is paid direct in to their bank.

There are a wide selection of eye catching banners available to use in many different sizes, so it is suitable for adding to any website. Full details of the scheme and how to sign up can be found on their website at http://www.pipeten.com

(more…)

Moving from Pipe Ten’s Dublin servers to UK servers

Friday, December 5th, 2008

Customers that are hosted on our Irish servers based in Dublin that would like to move over to our UK based servers can now do so with relative ease. Customers hosted in the UK can benefit from more advanced features such as SQL Server 2005, .NET 4.0, PHP 4 & 5 on a per domain basis, customisable virus and spam filtering, comprehensive backups and easily installable open source software. Customers do have to migrate their website’s data themselves but Pipe Ten will set them up with an account with a FREE month on it to help ease the migration. Pipe Ten would also obviously migrate any unused credit over when customers close the Dublin based account.

If you are interested in taking advantage of this please contact support who will be able to assist setting up your new account.

More useful tips on migrating from one hosting account to another can be found at here.

You can log in to the legacy Dublin hosting system directly at https://cp.pipeten.com

Can I switch my account between Linux and Windows?

Thursday, October 2nd, 2008

There is currently no automatic way of migrating between platforms (Windows to Linux or Linux to Windows).  If you do need to switch you’ll need to purchase the opposing account, add the domains and manually migrate all your data across.  Once you are happy with the setup, request for the old account to be closed and we’ll transfer the remaining balance to the new account so you don’t lose out financially.

We want your feedback

Tuesday, October 9th, 2007

We’d love to hear what you think about this blog, is there anything missing you’d like to see? Also if you’ve got any problems with your account, have ideas about things you’d like see included in any of our services or new services introduced then please please do let us know! Any feedback is appreciated.

You can contact us through a control panel ticket or leave comments here. For control panel tickets please mark the priority as low as it helps us to prioritize responses.

Thanks,
Pipe Ten Team

What name servers should I use on my domain name?

Thursday, May 24th, 2007

The name servers you should change your domain to depend on the Pipe Ten data centre you are using. If you do not know which data centre you are using it can be found
by logging into your control panel at the top of each page.

Below are each data centre’s corresponding name servers that you should use:

Name Servers Dublin UK Clusters (Sheffield, Derby)
Primary DNS server:
Secondary DNS server:
ns1.pipeten.com
ns2.pipeten.com
ns3.pipeten.com
ns0.pipeten.co.uk
ns1.pipeten.co.uk
ns2.pipeten.co.uk

(more…)

Do I need to do something to make index pages load?

Thursday, May 24th, 2007

Usually this is due to directory indexes needing to be defined in the control panel. Please see this manual page about directory indexes.

Can I access my domain name with and without the www?

Thursday, May 24th, 2007

Yes, you will be able to access your domain name with or without the ‘www.’ This means that you can access your domain name by going to “www.yourdomain.com” and “yourdomain.com”.

I lost my password, what should I do?

Thursday, May 24th, 2007

Click on the “forgot your password” link, usually located below the login box and follow the instructions. Contact our support team if you require any further assistance.