Web Hosting Resource

When you reach 90% of your hosting packages designated traffic quota (also known as data transfer or bandwidth) you will receive an email to the primary account contact with the subject “Warning (Approaching resource limit)”.

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As part of the ongoing programme to improve our service we have implemented a new nameserver into our hosting cluster called ns0.pipeten.co.uk and located in our Derby point of presence.

In order to take advantage of the new nameserver, domain names must be updated to include ns0.pipeten.co.uk in addition to the existing ns1.pipeten.co.uk and ns2.pipeten.co.uk nameserver records.

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It’s important that all customers accessing database or other shared services use the hostname for the service they are connecting to and not a local hostname or IP address.
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1. First turn off the mail service for your domain.
   1. Find the domain in question via ‘Domain Settings’ -> ‘Domain Info’ in your hosting control panel.
   2. Click the ‘Edit’ icon next to the domain you wish to use a remote mail server for.
   3. Click the ‘On’ icon next to the text ‘Mail Service’, this will turn the mail service off for the domain.
2. Then add the MX records for your remote email host.
   1. Find the domain in question via ‘Domain Settings’ -> ‘Domain Info’ in your hosting control panel.
   2. Click the ‘Edit’ icon next to the text ‘DNS Configuration’.
   3. Ensure that all ‘Built in MX records’ have been removed by using the ‘Trash’ icon next any that remain.
   4. Add a new MX record by clicking the link ‘Add DNS MX Record’.
   5. You should then:
      1. Leave the ‘Name’ blank in most cases.
      2. Leave the ‘TTL’ as 86400 in most cases.
      3. Enter the ‘Priority’ of 10 in most cases.
      4. Enter the providers hostname for ‘Data’. In most cases this will be like ‘mail.gmail.com’ and should never be an IP address.

If you’d like to take advantage of our email services without moving your website then it couldn’t be simpler. Just follow our quick guide below.

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Click here to view details of Pipe Ten’s data centre’s connectivity.

Click here to view details of Pipe Ten’s current server specifications.

Yes, we do. We know within seconds if a service or server is having trouble. We have software monitoring the performance and availability of all our web servers 24 hours per day.

Click here to view Pipe Ten’s server status monitor.