Web Hosting Resource

When you reach 90% of your hosting packages designated traffic quota (also known as data transfer or bandwidth) you will receive an email to the primary account contact with the subject “Warning (Approaching resource limit)”.

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When you reach approach or exceed the default size of your hosting packages inclusive database quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides further information on what can be done to remove ‘MySQL Quota’ or ‘MsSQL Quota’ warnings.

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When you exceed 95% of your hosting packages inclusive web quota/storage you will receive an email from support@pipeten.co.uk or .com to the primary account contact with the subject “Warning (Approaching resource limit)”. This post provides further information on what can be done to stop receiving “Linux Disk Quota”, “Windows Disk Quota” or “Reseller Disk Quota” warnings.

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You may have noticed that many of the large domain registrars have been raising their domain registration fees recently. While this is a concern for many website owners this is benefiting customers of Pipe Ten as they are now getting some of the best value domains available in the UK. This is also the reason more and more customers are switching registrars and transferring their domain registrations over to Pipe Ten.

Compare Pipe Ten pricing to that of many of the popular UK registrars for the main top level domains:

Domain price comparisons for .com .org .net .info .biz

Domain registration couldn’t be easier with Pipe Ten. If you are a hosting customer you can register new domain names directly with your hosting control panel or you can use our stand alone domain regstration and management facility at http://domains.pipeten.com

Transferring your domains to Pipe Ten is also a breeze and can be done either in your hosting control panel or via our transfer facility at http://domains.pipeten.com/transcheck.php

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Keeping your domain’s contact information updated
We have previously posted about how important it is to keep your hosting account contact details up to date.  It is also equally important that your domain name contact details are also kept up to date.  By contact details we mean full name, postal address, email address and telephone number.

No matter who your domain is registered with the domain is managed by a governing body.  The three main governing bodies you may come across when registering a domain with Pipe Ten are ICANN (when registering for example a .com, net or .info domain), Nominet (when registering a .uk domain) and EURID (when registering a .eu domain).  At any time these governing bodies may need to contact you and they will use your registered contact details.

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If you find that the version of .NET you require is not available on your current server, please contact support to check your options for upgrading.

Sheffield, UK – win1.pipeten.co.uk

• 1.1
• 2.0

Sheffield, UK – win7.pipeten.co.uk

• 1.1
• 2.0
• 3.5SP1

Sheffield, UK – win9.pipeten.co.uk

• 1.1
• 2.0
• 3.5SP1

Derby, UK – dwin5.pipeten.co.uk

• 1.1
• 2.0
• 3.5 SP1

Derby, UK - dwin20.pipeten.co.uk

• 1.1
• 2.0
• 3.5 SP1
• 4.0

Dublin, Ireland -winX.pipeten.com – Contact support to check

dwebform.pipeten.co.uk is a dedicated email server for handling email generated by Pipe Tens web servers in Derby, UK.  If you are wishing to use a form or script on your website to send emails and are promted to specify a relay or smtp server then please use webform.pipeten.net.  Using mail.pipeten.ext or mail.youdomain.ext may return ‘relay denied’ or other errors for sending to non-local domains.

We keep individual POP/IMAP/SMTP mailboxes separate to the web server generated email as part of anti-spam/blacklisting prevention and monitoring measures.

For Sheffield please see UK – Sheffield – When and where to use webform.pipeten.co.uk

If you’re having problems with your email, please try some of these handy tips before contacting support.

Problems sending or receiving (POP or SMTP)

• If you are using mail.yourdomain.com in a third party mail client (Outlook, Entourage, MacMail, Thunderbird, etc.) for you incoming (POP3 or IMAP) and outgoing (STMP) mail servers try changing this to mail.pipeten.com (Ireland) or mail.pipeten.co.uk (UK). This will reduce the likelihood of any DNS resolution problems related to your domain name.
• Login to one of our webmail applications at http://mail.pipeten.com (Ireland) or http://mail.pipeten.co.uk (UK) using your email as the username and your mail box password as the password.

Problems sending only (SMTP)

• It could be your ISP blocking/firewalling the outbound SMTP port (port 25 TCP), so we also allow SMTP on an alternative port (port 587 TCP). You should change the port number for SMTP or Outbound Email Server to use port 587 in order to bypass.

Problems receiving only (POP and IMAP)

Is mail being delivered to you rejected as spam?  This can be caused by an attachment or embeded gif or logo.  Follow one of these steps to solve or reduce this mail being rejected:

• Reduce your max score level to 10 (relaxed), you will recieve more spam but less false possitives.
• Change the spam settings to “mark as spam” then add a rule in your mail client to move to a specific folder.
• Change the spam settings to “move” to another mailbox with spam scanning and check that on a regular basis.
• Reformat the sending email to try an lower its overall spam rating.
• Whitelist the sending email address or domain which will skip the spam scanning for emails originating from those addresses or domains.

Contacting support abou POPs, IMAPs and SSL related problems

• We do not yet fully support SSL email on any Pipe Ten mail service.
• POPs, IMAPs and SMTPs are currently available on our UK cluster on a TRIAL basis using an unsigned or wildcard SSL certificate.
• As the SSL email service is on trial it is not treated with the same priority as non-SSL POP, IMAP and SMTP services.

Contacting support about all other mail related problems

If you need to contact support about your mail related problems it is best to include as much information as possible.  Things to include are:

• Include the email address(es).
• The way you access your mail – Webmail, Outlook, Thunderbird, .Mail(mac), etc.
• Are there any error message when trying to receive/ send.
• If your mail is ‘bouncing back’, being returned or otherwise generating an email with an error message in it, please include the headers of the bounced email AND any emails attached to the bounced email.  For more information on the email headers please check here.

Brief: On Thursday November 5th we will be disabling catch-all email as an option for all new domains. This service modification is being made to address rising spam volume levels as outlined in the blog post Catch-All Email – Spam with a sprinkling of ham.

Expected Impact: Customers with catch-all email already enabled on a mailbox may continue to use the catch-all feature. New customers or customers without catch-all email already enabled will no longer be able to enable catch-all email.

What you need to do: No modifications are being made on active domains and as such no customer action is required. Customers seeking an alternate to catch-all should read Catch-All Email – Spam with a sprinkling of ham.